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My OneApp (Safaricom)

Now On MY ONEApp

Leta Express, Delivery in Minutes

Live tracking for you and your recipient, secure and insured.

Leta Express is now part of My OneApp, the same app you already use every day. The moment you need to send something, you can get it moving – no extra app to download and no new login to remember.

Sending a gift, dropping off documents, or getting something to someone across town – delivery now sits right there in the app you already trust. It is on-demand delivery, ready the instant you need it.

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What You Get With Leta Express

Everything you need to send a package from pickup to drop-off – simply and securely.

Flat rates, no surge

Know what you'll pay upfront, with no price increases based on demand or time of day.

No extra apps, no new login.

Leta Express is available through the My OneApp experience you already use.

Live tracking from pickup to drop-off

Track your delivery in real time from the moment it's picked up until it reaches the recipient.

Run multiple deliveries at once

Create deliveries as you need them. Multiple deliveries can be in progress at the same time, so you don't have to wait for one to finish before starting another.

Secure handover

The recipient confirms delivery using a one-time code, helping ensure the package reaches the right person.

Insured deliveries

Your items are covered while they're on the way.

Delivery in Minutes

Get your package moving quickly, whenever you need to send it.

How It Works Inside the App

Sending a delivery is simple:

  • Go to My OneApp → Services → Express Delivery.
  • Enter the code sent to your phone.
  • Tap Create Delivery, add the details, and see your price upfront.
  • Confirm your payment with your M-PESA PIN.
  • Follow your delivery in real time until it reaches the recipient.
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Simple Pricing. Real-Time Tracking. Total Visibility.

Deliveries from 0–15 km start at Ksh 230, inclusive of VAT. You’ll always see the price upfront before confirming, with no surge pricing.

With live tracking, you and the recipient can follow your package from pickup to drop-off – so there’s no need to ask, “Umefika wapi?”

For a limited time, enjoy discounts on your deliveries.
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Where It Works and Who Can Use It

Leta Express is open to any My OneApp user – send a parcel to family, a document across town, or anything else that needs to move fast.

You can send deliveries within a maximum distance of 15 km in:

  • Nairobi and surrounding areas
  • Mombasa
  • Kisumu
  • Nakuru
  • Naivasha
  • Eldoret

Parcels can weigh up to 11kg and need to fit in a standard carrier box.

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Secure and Insured, Every Delivery

The recipient confirms each delivery with a one-time code, which serves as proof of delivery.

Your Items Are Covered

Leta covers your items for damage while they are in transit.

Pack Your Parcel Properly

You are responsible for packing your parcel securely and for what you put inside it.

Returns

If a delivery cannot be completed because the recipient is unavailable, the code is not confirmed, or age verification fails, the parcel is returned to the pickup address. A return fee applies, and the original delivery fee is not refunded.

If the wrong item is sent, you and the recipient will need to resolve this directly. Riders do not open or repack parcels.

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Things To Note

Available on Android (13.0 or above) and iPhone.

Log in with your registered M-PESA mobile number, using the SIM card for your nominated number.

You will need mobile data to log in securely, and your balance refreshes each time you sign in.

Frequently Asked Questions

What is Leta Express ?

Leta Express is an on-demand delivery service built into My OneApp. Send a parcel – to family, a customer, or across town – and have it picked up and delivered within minutes, with live tracking and secure handover from start to finish.

  • Open My OneApp, go to Services, and tap Express Delivery to open Leta Express directly — no separate download or login required..

Yes. You can create another delivery inside My OneApp while a previous one is still in transit. No need to wait. The first delivery’s status doesn’t block you from placing another.

How much does a delivery cost?
Pricing is based on distance. Deliveries from 0 15km start at Ksh 230, inclusive of VAT. You see the price before you confirm the order, so there are no surprises.

Leta Express is available across:

  • Nairobi + environs
  • Mombasa
  • Kisumu
  • Nakuru
  • Naivasha
  • Eldoret

 

* Deliveries are supported up to 15km max within the city.

Anything up to 11kg that fits in a carrier box.
How do I pay?

Payment through an STK Push. You’ll be asked to enter your PIN to confirm. The cost is shown before the order is placed, so there are no surprises.

Review your order carefully before creating it, once a delivery is on its way, we canˇt cancel it. If something has gone wrong, call support and weˇll guide you.

Inside the Mini App, you can see:

  • The riderˇs live location on a map.
  • Status updates: Order Confirmed, Rider Assigned, Picked Up, In Transit, Delivered.
  • The delivery OTP on the order details screen.
Your customer receives the One Time Password (OTP) by SMS, along with a tracking link. They can follow the riderˇs live location too, so both of you know exactly where the parcel is at every step.
What happens if my delivery is delayed or returned?
If your customer is unavailable, the OTP canˇt be confirmed, or age verification fails, the order will be returned to your pickup address. A return fee applies, and the delivery fee is not refunded. You can track the return in the app.
If goods are damaged during delivery, Leta is responsible. Contact support by phone, share photo evidence, and our team will review the incident and handle the claim.
If the wrong item was packed, thatˇs resolved directly between you and your customer. Riders donˇt open or repack parcels. What you hand them is what gets delivered. Please double-check what youˇre sending before handing it over.
The OTP is the proof of delivery. If the OTP was confirmed by your customer, the delivery is considered complete. If you believe the rider marked an order delivered without confirming the OTP with your customer, contact support immediately we take this seriously and will investigate every case.
Support is available by phone inside the app. Our support team handles calls during business hours.
What is Leta Express ?

The system looks at proximity, vehicle type, capacity, and priority level before selecting a driver. You can also set your own custom filters.

Open the M-PESA Business App, go to My Services, tap the Express Delivery category, then tap the Leta icon.

  • No download required.
  • Works on Android and iOS.
  • A stable internet connection is needed.
Yes. You can create another delivery inside the Business App while a previous one is still in transit. No need to wait. The first delivery’s status doesn’t block you from placing another.
Pricing is based on distance. Deliveries from 0 15km start at Ksh 230, inclusive of VAT. You see the price before you confirm the order, so there are no surprises.

Leta Express is available across:

  • Nairobi + environs
  • Mombasa
  • Kisumu
  • Nakuru
  • Naivasha
  • Eldoret

 

* Deliveries are supported up to 15km max within the city.

Anything up to 11kg that fits in a carrier box.
Payment is deducted from your M-PESA Business till. Youˇll be asked to enter your PIN to confirm. The cost is shown before the order is placed, so there are no surprises.
Review your order carefully before creating it, once a delivery is on its way, we canˇt cancel it. If something has gone wrong, call support and weˇll guide you.

Inside the Mini App, you can see:

  • The riderˇs live location on a map.
  • Status updates: Order Confirmed, Rider Assigned, Picked Up, In Transit, Delivered.
  • The delivery OTP on the order details screen.
Your customer receives the One Time Password (OTP) by SMS, along with a tracking link. They can follow the riderˇs live location too, so both of you know exactly where the parcel is at every step.
If your customer is unavailable, the OTP canˇt be confirmed, or age verification fails, the order will be returned to your pickup address. A return fee applies, and the delivery fee is not refunded. You can track the return in the app.
If goods are damaged during delivery, Leta is responsible. Contact support by phone, share photo evidence, and our team will review the incident and handle the claim.
If the wrong item was packed, thatˇs resolved directly between you and your customer. Riders donˇt open or repack parcels. What you hand them is what gets delivered. Please double-check what youˇre sending before handing it over.
The OTP is the proof of delivery. If the OTP was confirmed by your customer, the delivery is considered complete. If you believe the rider marked an order delivered without confirming the OTP with your customer, contact support immediately we take this seriously and will investigate every case.
Support is available by phone inside the app. Our support team handles calls during business hours.

Start Sending Deliveries Today

Delivery is now built into My OneApp, the Safaricom M-PESA app you already use. Open the app, find Leta Express, and get your next delivery moving.

Open My OneApp

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